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Returns & Exchanges

At KOTN The Label, we make every effort to ensure that you are completely satisfied with your purchase(s). If for any reason, this is not the case, we provide the opportunity to easily return or exchange your purchased item(s) via post within 14 days. See below full returns and exchange policy.

 

SALE ITEMS

As we do not offer refunds on sale or discounted items, we can arrange alternate size exchange on your item(s) within 14 days of purchase, subject to item availability. Please contact our Customer Service Department via email at sales@condofashion.com.au to arrange an exchange.

In the event that an item/s purchased is unavailable due to the availability of stock, a store credit, exchange for alternative item or refund will be issued.

 

FAULTY/DAMAGED/INCORRECT ITEMS

We will happily replace or refund faulty items. All faulty/damaged items must be physically returned to KOTN The Label by post to be processed by our Quality Assurance team who will assess the issue and respond with a solution as soon as possible. See post details above.

If you have received the incorrect item/s, please contact us via email at: sales@condofashion.com.au

 

RETURN/EXCHANGE BY POST:

Return or exchange your purchase by post within the 14-day timeframe along with a completed returns form (included in all online orders) to:
KOTN The Label
217/87 Gladstone Street
South Melbourne, VIC 3205, Australia.

DOWNLOAD RETURNS FORM

 

EXCEPTIONS TO OUR POLICY

KOTN The Label cannot be liable for changes in colour perception. Whilst every effort is made to accurately display the colour of our garments, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

 

If you require further information on a product or our returns and exchanges policy, please contact our Customer Service Department at sales@condofashion.com.au.